Cookie Policy

Last updated: 12 November 2026

This policy explains how AV Parts Master Ltd T/A AV Install ("we", "us") uses cookies and similar technologies on this website, and how we handle the information you give us through our callback form.

Your choices

When you first visit, a banner lets you accept or reject analytics. You can change your mind at any time. Your choice is saved in your browser for up to 12 months.

Necessary storage

We save your cookie choice in your browser's local storage so we don't ask again on every visit. This can't be switched off.

Google Analytics

With your consent, we use Google Analytics to understand how visitors use the site, such as pages viewed and how long people stay. Google Analytics sets cookies (for example _ga and _ga_*, kept for up to 2 years) and sends this data to Google. In the UK, EU/EEA and Switzerland these cookies are only set after you accept. See Google's privacy policy.

Lovable visitor analytics

Our website platform, Lovable, counts visits to the site. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify you. It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, and errors. It also records clicks. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

Clicks are recorded only after you accept analytics, if you're in the UK, EU/EEA, Switzerland or Canada; elsewhere they're recorded unless you reject. Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone. If your browser sends a Global Privacy Control signal, clicks are never recorded, even after you accept.

Information you send through our form

When you request a callback, we collect the details you enter, such as your name, phone number, email address and project details. We use them only to respond to your enquiry and discuss your AV project. We don't sell your information. For more about how we handle personal data and your rights, see our Privacy Policy.

Contact us

Questions about this policy? Email customerservice@avpartsmaster.co.uk or call 0800 170 7012.